"Recently (Aug 2011) my wife and I purchased a (2008-2010) Infiniti EX35 Journey. Originating with David Ahn, our sales consultant, following through with the Sales and Finance Managers, our buying experience was exceptional within every stage of the car buying process from the initial greeting - to test driving - to follow-up - to price negotiation – to deal closing – to close-out follow-up. One of the differences between my experience with Parkway Motorcars and other local dealers was that their selling culture was genuinely courteous and sincere, expressing an attitude of gratitude for a new customer relationship that might extend into the future (high customer satisfaction with retention in mind). Yes, their business is to sell cars and maximize profits, which is similar endeavor that extends to other aspects of our lives - to persuade others of our interests and maximize our benefits. However, the negotiation phase was fair, transparent, congenial and compromising. As a buyer, you’ve got to do your homework, communicate an agreeable attitude and present your offer with reasonable justification. It can be a win-win scenario, which means both parties agree to a price."
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